Registered name: The Local Therapy Company Ltd

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This privacy notice tells you what to expect us to do with your personal information.

·   Contact details

·   What information we collect, use, and why

·   Lawful bases and data protection rights

·   Where we get personal information from

·   How long we keep information

·   Who we share information with

·   How to complain

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Contact details – Sam Shard (Director)

Telephone 07891474919

 

Email sam@thelocaltherapycompany.co.uk

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What information we collect, use, and why

We collect or use the following information to provide patient care, services, products and other goods:

·   Name, address and contact details

·   Gender

·   Pronoun preferences

·   Date of birth

·   Next of Kin details including any support networks

·   Emergency contact details

·   Photographs

·   Health information (including medical conditions, allergies, medical requirements and medical history)

·   Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)

·   Records of meetings and decisions

 

We also collect the following information to provide patient care, services, products and other goods:

·   Health information

 

We collect or use the following information for safeguarding or public protection reasons:

·   Name, address and contact details

·   Emergency contact details

·   Photographs

·   Health information (including medical conditions, allergies, medical requirements and medical history)

·   Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)

·   Records of meetings and decisions

 

We also collect the following information for safeguarding or public protection reasons:

·   Health information

 

We collect or use the following personal information to comply with legal requirements:

·   Name

·   Contact information

·   Safeguarding information

 

We also collect the following information to comply with legal requirements:

·   Health information

 

We collect or use the following personal information for recruitment purposes:

·   Contact details (eg name, address, telephone number or personal email address)

·   Date of birth

·   Copies of passports or other photo ID

·   Employment history (eg job application, employment references or secondary employment)

·   Education history (eg qualifications)

·   Right to work information

·   Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks )

 

We also collect the following information for recruitment purposes:

·   Health information

 

We collect or use the following personal information for information updates, marketing or market research purposes:

·   Names and contact details

·   Address

·   Records of consent, where appropriate

 

We also collect the following information for archiving purposes:

·   Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

·   Names and contact details

·   Address

·   Purchase or service history

·   Correspondence

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Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·   Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

·   Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

·   Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

·   Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

·   Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

·   Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

·   Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

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If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide patient care, services, and other goods are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·   Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

 

Our lawful bases for collecting or using personal information for safeguarding or public protection reasonsare:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·   Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claimsare:

- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

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Where we get personal information from

·   Directly from you

·   Family members or carers

·   NHS services or other health and care providers

·   Social services

·   Charities or voluntary sector organisations

·   Schools, colleges, universities or other education organisations

·   Councils and other public sector organisations

·   Relevant regulatory authorities

 

How long we keep information

All records related to our work with you are treated with the utmost confidentiality and security. While your case is active, your therapist will maintain paper files, ensuring they are securely stored. Once your case is closed, we archive these files digitally, following government guidelines. Specifically, we retain children’s records until they reach ‘majority age’ (18 years old) plus 7 years, and for adults, records are 

kept for 7 years. These archived records are securely stored on DVDs or hard drives and are systematically deleted once they are no longer required. 

During your time with The Local Therapy Company Ltd., your information is accessible only to your treating therapist, our company director, and the necessary administrative staff. We use a secure server for all our work and ensure that any files we email are protected with passwords to maintain the highest level of security.

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Who we share information with Others we share personal information with

·   Other health providers (eg GPs and consultants)

·   Care providers

·   Organisations we need to share information with for safeguarding reasons

·   Emergency services

·   Local authorities or councils

·   Organisations we’re legally obliged to share personal information with

·   Current employers

·   Professional consultants

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Duty of confidentiality

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

·   you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);

• we have a legal requirement (including court orders) to collect, share or use the data;

• on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);

• If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or

• If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

 

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

• On 26th September 2024 by Sam Shard Director of The Local Therapy Company Limited